Privacy Policy

MDBill provides an online platform that enables patients to view, manage, and pay their medical bills securely. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

Introduction

Protecting your privacy is central to how we operate. We are committed to handling your personal information responsibly and transparently. This Privacy Policy applies to all users of the MDBill services unless specific pages or features indicate that a different policy applies.

By accessing or using our website, mobile interfaces, digital tools, or any related features and services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Our goal is to provide a clear and simple explanation of our data practices while ensuring compliance with applicable privacy laws, including HIPAA, state privacy requirements, and consumer protection regulations. We encourage you to review this policy carefully to understand how your information is treated when you interact with MDBill.

1. Information We Collect

We collect information that you provide directly to us when you interact with MDBill. This may include:

  • Personal details such as your name, email address, phone number, and mailing address.
  • Information you submit through forms, account creation, or customer support requests.
  • Billing-related information needed to process payments through our platform.

When you make a payment through MDBill, your card information is processed securely by our authorized payment partners. MDBill does not store or access your full card number, CVV, or other sensitive payment details at any point.

We also collect certain technical information automatically when you visit our website. This may include your IP address, browser type, device identifiers, the pages you view, the duration of your visit, and general usage behavior.

We may use cookies and similar technologies to support website performance, ensure security, and analyze user interactions. Some data may also be collected by trusted third-party partners who operate under their own privacy practices.

2. How We Use Your Information

We use the information we collect for purposes that include:

  • Providing, operating, and improving our Services.
  • Processing payments securely and confirming transactions.
  • Communicating with you regarding updates, account information, or support matters.
  • Maintaining the overall functionality, reliability, and security of our platform.
  • Detecting, investigating, and preventing fraud or other illegal activities.
  • Complying with legal, regulatory, and auditing requirements.

We may use aggregated or anonymized data to understand usage trends, enhance user experience, and develop new features. This data does not identify you personally.

3. Sharing of Information

MDBill does not sell, rent, or trade your personal information.

We may share your information with authorized service providers such as:

  • Payment processors and financial institutions.
  • Hosting and infrastructure providers.
  • Technical support and customer service vendors.
  • Analytics and security partners.

These partners are contractually required to protect your data and may only use it to perform the services requested by MDBill.

We may also disclose information if required by law, legal proceedings, government requests, or when necessary to protect our rights, enforce our terms, or safeguard our users.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the performance and functionality of our Services. Cookies help us:

  • Remember your preferences and login status.
  • Improve website performance, navigation, and usability.
  • Analyze how users interact with our Services to make improvements.

Cookies do not provide us with remote access to your device or to any sensitive information that you have not shared with us.

You may control whether cookies are stored on your device by adjusting your browser settings. Please note that disabling certain cookies may impact your experience on the website, but essential Services will remain accessible.

5. Your Rights and Choices

You may contact us at any time to:

  • Request access to the personal information we hold about you.
  • Ask for corrections or updates to your information.
  • Request deletion of your information where applicable.

Certain data may need to be retained for legitimate business purposes, including compliance with financial regulations, dispute resolution, or fraud prevention.

If you prefer not to receive communication from us, you can opt out by using the unsubscribe link provided in our emails or by contacting us directly.

6. Data Security

MDBill takes reasonable and industry-standard measures to protect your personal information. Security measures include:

  • Encryption of sensitive data transmitted between your device and our servers using SSL.
  • Restricted internal access to personal information based on job responsibilities.
  • Technical, administrative, and physical safeguards designed to protect data integrity.

While we implement strong security protocols, no online system is entirely free from risk. We encourage you to take appropriate precautions to protect your own devices and networks.

7. Children’s Privacy

MDBill is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have unintentionally received information from a child under 13, we will remove it from our records.

Users who are not of legal age in their region should use our Services only under the supervision or consent of a parent or guardian.

8. External Websites

Our Services may contain links to third-party websites. MDBill does not control, endorse, or assume responsibility for the content, privacy practices, or policies of external sites. Any information you provide to third-party websites is governed by their respective privacy policies.

9. California Online Privacy Protection Act (CalOPPA)

MDBill complies with the requirements of the California Online Privacy Protection Act. Under CalOPPA, users have the right to know what categories of personal information we collect, how it is used, and with whom it is shared.

Users may request information regarding:

  • The categories of personal information we have collected about them.
  • The purposes for which the information was collected or used.
  • The categories of third parties involved in the processing of that data.

MDBill does not discriminate against users who exercise their privacy rights under CalOPPA. You may request access to or deletion of your personal information, subject to applicable retention obligations. MDBill does not sell personal information.

Requests related to CalOPPA rights may be submitted through the contact details provided at the end of this Privacy Policy.

10. Consent

By accessing MDBill.io, submitting information through our forms, or using our payment features, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your information as described here.

When you voluntarily provide personal details, continue using our Services, or engage in any interaction that requires data processing, you are providing explicit consent to the practices outlined in this policy.

If at any time you wish to withdraw your consent, you may contact us using the details in the “Contact Information” section. Withdrawal of consent may limit or prevent your ability to use some or all of our Services, depending on the nature of the request.

Security of Your Information

We use administrative, technical, and physical safeguards to protect your information. All payment transactions are processed over encrypted connections, and sensitive card data is handled by PCI-DSS compliant processors. MDBill.io does not store full card numbers or card security codes on our systems.

11. Changes to This Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. Any modifications will be posted on this page with a revised “Last Updated” date.

Your continued use of MDBill after such updates constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy, need assistance with your personal information, or wish to exercise your rights, you may contact us at: