MDBill – Delivery Policy

Effective Date: January 2025

MDBill is a product of AcerHealth Inc. MDBill provides a digital payment and billing platform for healthcare-related transactions. MDBill does not ship physical goods.

1. Digital Delivery

MDBill is a digital service. When you submit a payment or complete a transaction through MDBill, delivery is provided electronically in one or more of the following ways:

• On-screen payment confirmation immediately after successful processing
• Electronic receipt or confirmation sent by email and/or SMS when available and when contact information is provided
• Transaction history and status available within the MDBill experience (when applicable)

2. When Delivery Occurs

Most transactions are confirmed within seconds. In some cases, confirmation may be delayed due to:

• Bank or card network processing delays
• Fraud screening or additional verification
• Temporary system outages or maintenance
• Incorrect email/phone details provided by the user

3. Failed or Pending Transactions

If a transaction is declined, reversed, or remains pending, MDBill may not provide a completed receipt because the payment was not fully processed. If you believe a payment was submitted but you did not receive confirmation, contact us using the details below and include any reference number shown on-screen.

4. No Physical Shipping

MDBill does not deliver physical products and does not provide shipping services. Any documentation provided is electronic only.

5. Customer Support

For delivery questions or receipt support, contact:
Email: support@mdbill.io
Website: https://mdbill.io

Tip: Keep your payment reference/receipt ID (if available) for faster support.